We have 2 important Citrix announcements concerning the end of life of the XenDesktop trade-up promotion and the unavailability of the ordering process from July 1 till 11. Read this mail carefully so that you are aware of the impact of these announcements.

• End of Trade-up to XenDesktop Program
• No Citrix order processing between July 1 until July 11

End of “Trade-up to XenDesktop” promotion

The current  “Trade-up to XenDesktop” promotion will end on Wednesday June 30, 2010. The deadline for placing your Trade-up to XenDesktop 4 orders is June 30, 12am. Customers that trade-up to XenDesktop before Wednesday, June 30, 2010 will receive the best price for XenDesktop 4 with up to 80% savings.

In July, Citrix will announce available XenDesktop 4 upgrade options for XenApp customers, but with significantly higher pricing. Additional information will be provided in early July, 2010.

The bottom line: Close your Trade-up business this month and beat the price increase!

On July 1, 2010, Citrix will update several financial systems used to process orders, invoices, and payments. This update means that order processing and specific tools in My Citrix will be on hold or unavailable from July 1, 2010 until  July 11, 2010. (timeline subject to change).

This system maintenance affects the complete Citrix order processing as well as the MyCitrix tools:

Order Processing:

• Submissions – All orders submitted to Citrix will be held in a queue starting July 1, no orders will be processed worldwide between July 1 – July 11. Order processing will resume on July 12 and orders will be processed in the order received.
• Shipments – No software licenses, hardware licenses or appliances will ship between July 1 – July 11. Additionally, all subscription, services and renewal orders will not be processed during this time. This includes Subscription Advantage, Appliance Maintenance, Hardware Warranty, Tech Support, and Education courseware and vouchers and CSA membership renewals.
• Hardware orders that have not shipped by July 1 will ship after July 11.

MyCitrix renewal tools:

• Both the “Manage My Renewals” and “Manage My Customer Renewals” tools on My Citrix will be unavailable from July 1 – July 11 and will be available again starting on July 12. This means that Subscription Advantage memberships, Appliance Maintenance Agreements and Hardware Warranty renewals will not be renewable during this time.
• During the system maintenance period you will not have the ability to renew memberships and to create renewal quotes or process a renewal.
• Citrix is taking all necessary steps to minimize the impact of the system maintenance to renewals. The following measures are being taken:  
• Citrix will extend any active quote currently in the system that will expire during this period. If a customer’s quote expires during the maintenance period, Citrix will extend the expiration dates of active quotes automatically. The quote will be available when the system is back online.
• Citrix will honor the renewal price based on the customer’s membership expiration date. If a membership expires during the maintenance period please contact a Citrix Renewal Sales Representative. They have the ability to adjust any late fees if applicable, once the system is back online.

Configure Quote/Solutions Builder Tool

• The “Configure Quote” tool, also known as Citrix Solutions Builder, will be unavailable on My Citrix beginning July 1.
• Citrix will honor all existing Solutions Builder quotes for 30 days from the date that the quote was generated and will accept any order placed against a valid quote once order processing resumes on July 12. The 30-day quote expiration period remains in effect. If a quote expires between July 1 and July 11, a new quote must be created.
• Solutions Builder will be replaced on July 12 by a new quoting tool called Citrix eQuotes. Access remains the same – go to the “Configure Quote” tool within the My Citrix toolbox. Training material for Citrix eQuotes will be available on My Citrix.
• Partners can use Citrix eQuotes to generate quotes based on an updated Citrix product catalog.
• Any active quotes created in Solutions Builder that the partner wishes to update will need to be re-entered by the partner in Citrix eQuotes.

Price List

• The “Price List” tool on My Citrix will be unavailable beginning July 1. The Price List is not available to all users; user access is not changing at this time.
• On July 12, a new version of the Price List will be available. Training material will be published on My Citrix.

Sales Search Tool

• The “Sales Search Tool” on My Citrix will be unavailable between July 1 – July 11. On July 12 the Sales Search Tool will be available again.

As you can see this system maintenance will have a major impact on all your Citrix orders and renewals between July 1 and July 11. Therefore we advise you to send us your urgent orders by June 30, 12am at the latest. Our order desk will then do its utmost best to process your order before the Citrix ordering systems goes down.

If you have any questions about one of these 2 important announcements, than please do not hesitate to contact your reseller manager at interAct.